Email Customer Support / Service - YouTube Merch - Typing/Writing/Computers
Quick Apply Full-time 11 hours ago Full Job Description SquareShark makes custom merchandise for large YouTube channels and business clients.
We are a small team of high-energy, dedicated individuals with a strong attention to detail.
We get the job done, and we're really good at what we do.
SquareShark has become known for its fast shipment processing, accurate product picking, courteous and profession email customer support, superior product manufacturing, and unrivaled quality control.
If you work hard to always improve and take quality of your work seriously, then we want you on our team! We are searching for someone to handle our email customer support, act in a supporting role for our shipping and receiving department, assist with office cleaning and organization, and grow with the company as we expand and hire more team members.
Remote work is not available for this position.
Applicants must either be local or 100% willing to relocate.
This is a long-term career position with room for growth.
Responsibilities:
Professional email customer support Shipping and product fulfillment for general merchandise Shipment intake (folding, packaging, counting, organizing, etc) Office & warehouse cleaning Shipping software utilization / computer use Product inspections
quality control reports The skills needed are listed below, and will be tested throughout the interview process.
All written communication with our team during the interview should match the level of quality, professionalism, and email structure that would be provided in the job.
Requirements /
Experience:
Strong written communication skills (Being able to clearly, professionally, and concisely answer all questions asked) Proficiency with computers, including fast typing abilities and knowledge of general web-based software Experience with written customer support, including proper email structure, and email etiquette (Addressing the recipient by name, providing direct answers to direct questions, etc) Understanding of grammar and spelling Logical reasoning and critical thinking abilities Strong attention to detail Stress management, able to handle criticism and learn from mistakes We are hyper focused on quality, and prefer to keep our team small and lean.
Each new team member must be efficient and focused, and hold themselves to a high standard.
Team members who join SquareShark now are entering into foundation positions, meaning that you may be solely responsible for an entire department, or part of a select few who handle certain tasks.
On any given day, you may work alongside around 1-3 other team members, all of whom are friendly, knowledgeable, dedicated, talented, and eager to help you learn.
Benefits Health insurance, dental insurance, & vision insurance available.
Flexible schedules & employee discounts.
Break-room featuring an 8-person table, 50 mounted smart TV, fridge, microwave, pantry, and a complimentary fully stocked Soda Bar.
Mix and match flavors to make unique drinks - some of our favorites include blackberry mango, coconut lime, and kiwi watermelon! Room for growth with raises, bonuses, and promotions as your skill and abilities grow and as the company expands.
Comfortable, clean, and newly built office with ergonomic desk chairs, multi-monitor support stations, HVAC conditioned
carpeted shipping room, raised height packing stations, and more.
Friendly and knowledgeable co-workers who are excited to work with you! This position is vital to the growth of our company, and will be the quality standard for the team as we expand.
This isn't a big corporate role where you disappear into the background -- you will be able to see your contributions take shape.
If you are interested in this position and want to grow with our company, please apply with us and we will be happy to take a look at your credentials.
Thank you for your interest and we hope to work with you soon! Job Type:
Full-time Pay:
$20.
00 per hour
Benefits:
Dental insurance Flexible schedule Health insurance Vision insurance Shift:
8 hour shift Day shift Evening shift Morning shift Weekly day range:
Weekend availability Work setting:
In-person Office COVID-19 considerations:
Small office team, hand sanitizing and surface disinfection, HVAC level filtration, not retail / non-customer facing job.
Ability to commute/relocate:
Knightdale, NC 27545:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Please describe within no more than 1-2 sentences total.
How is your previous experience relevant to this role and why are you a good fit for this job? Please include a brief introduction about you, and why you are interested in this position specifically as compared to other jobs.
Experience:
Customer Service:
3 years (Preferred) Typing and Computer:
3 years (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are a small team of high-energy, dedicated individuals with a strong attention to detail.
We get the job done, and we're really good at what we do.
SquareShark has become known for its fast shipment processing, accurate product picking, courteous and profession email customer support, superior product manufacturing, and unrivaled quality control.
If you work hard to always improve and take quality of your work seriously, then we want you on our team! We are searching for someone to handle our email customer support, act in a supporting role for our shipping and receiving department, assist with office cleaning and organization, and grow with the company as we expand and hire more team members.
Remote work is not available for this position.
Applicants must either be local or 100% willing to relocate.
This is a long-term career position with room for growth.
Responsibilities:
Professional email customer support Shipping and product fulfillment for general merchandise Shipment intake (folding, packaging, counting, organizing, etc) Office & warehouse cleaning Shipping software utilization / computer use Product inspections
quality control reports The skills needed are listed below, and will be tested throughout the interview process.
All written communication with our team during the interview should match the level of quality, professionalism, and email structure that would be provided in the job.
Requirements /
Experience:
Strong written communication skills (Being able to clearly, professionally, and concisely answer all questions asked) Proficiency with computers, including fast typing abilities and knowledge of general web-based software Experience with written customer support, including proper email structure, and email etiquette (Addressing the recipient by name, providing direct answers to direct questions, etc) Understanding of grammar and spelling Logical reasoning and critical thinking abilities Strong attention to detail Stress management, able to handle criticism and learn from mistakes We are hyper focused on quality, and prefer to keep our team small and lean.
Each new team member must be efficient and focused, and hold themselves to a high standard.
Team members who join SquareShark now are entering into foundation positions, meaning that you may be solely responsible for an entire department, or part of a select few who handle certain tasks.
On any given day, you may work alongside around 1-3 other team members, all of whom are friendly, knowledgeable, dedicated, talented, and eager to help you learn.
Benefits Health insurance, dental insurance, & vision insurance available.
Flexible schedules & employee discounts.
Break-room featuring an 8-person table, 50 mounted smart TV, fridge, microwave, pantry, and a complimentary fully stocked Soda Bar.
Mix and match flavors to make unique drinks - some of our favorites include blackberry mango, coconut lime, and kiwi watermelon! Room for growth with raises, bonuses, and promotions as your skill and abilities grow and as the company expands.
Comfortable, clean, and newly built office with ergonomic desk chairs, multi-monitor support stations, HVAC conditioned
carpeted shipping room, raised height packing stations, and more.
Friendly and knowledgeable co-workers who are excited to work with you! This position is vital to the growth of our company, and will be the quality standard for the team as we expand.
This isn't a big corporate role where you disappear into the background -- you will be able to see your contributions take shape.
If you are interested in this position and want to grow with our company, please apply with us and we will be happy to take a look at your credentials.
Thank you for your interest and we hope to work with you soon! Job Type:
Full-time Pay:
$20.
00 per hour
Benefits:
Dental insurance Flexible schedule Health insurance Vision insurance Shift:
8 hour shift Day shift Evening shift Morning shift Weekly day range:
Weekend availability Work setting:
In-person Office COVID-19 considerations:
Small office team, hand sanitizing and surface disinfection, HVAC level filtration, not retail / non-customer facing job.
Ability to commute/relocate:
Knightdale, NC 27545:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Please describe within no more than 1-2 sentences total.
How is your previous experience relevant to this role and why are you a good fit for this job? Please include a brief introduction about you, and why you are interested in this position specifically as compared to other jobs.
Experience:
Customer Service:
3 years (Preferred) Typing and Computer:
3 years (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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